Delivery & Shipping at FARMOX.eu

At FARMOX.eu, we place great importance on reliable, secure and transparent shipping services. We dispatch our products from Poland to customers in the European countries we serve.

Delivery Countries

Our online shop serves customers in various European countries. The countries currently available for delivery are displayed during the checkout process.

Please note that certain products cannot be delivered to every country due to national legal regulations, transport restrictions or other legal requirements. This applies in particular to certain pest control products and biocidal products.

Shipping Costs

Shipping costs depend on the destination country, the selected shipping method and, where applicable, the weight and dimensions of the ordered products.

The shipping costs applicable to your order are displayed before you complete the checkout process. This allows you to review the total cost of your order before purchasing.

Delivery Times

Delivery times depend primarily on the destination country, product availability and the shipping carrier responsible for delivery.

The delivery information applicable to your order will be provided during the checkout process.

Processing and delivery may be delayed during weekends and public holidays.

Shipping and Order Tracking

We work with shipping carriers to ensure that your order is delivered reliably to the specified delivery address.

Where shipment tracking is available, you will receive the relevant tracking information after your order has been dispatched.

Delivery Restrictions

For logistical or legal reasons, deliveries to certain regions, particularly islands and remote areas, may be excluded.

We also reserve the right to refuse orders where delivery is prohibited by applicable laws or mandatory transport restrictions. In such cases, we will inform you and refund any payments already made for products that cannot be delivered.

Damaged or Incomplete Deliveries

Please inspect your shipment immediately upon delivery for visible damage and missing items.

If there is visible transport damage, you are requested to report the damage immediately to the delivering carrier and, where possible, have a damage report prepared. Please retain the original packaging and take photographs documenting the damage.

Please also inform our customer service team at office@farmox.pl and, where possible, provide us with the damage report and photographs of the damaged products and packaging.

In the event of concealed transport damage or missing items, please contact us as soon as possible and report any identified transport damage to the shipping carrier.

Reporting damage to the shipping carrier and documenting the damage are important for the efficient handling of transport damage claims and for pursuing claims against the transport company.

This procedure helps us process transport damage cases efficiently. Your statutory consumer rights and legal warranty rights remain unaffected. In particular, reporting damage to the shipping carrier is not a prerequisite for exercising your statutory consumer rights against FARMOX.

Questions About Your Delivery?

If you have any questions about shipping costs, delivery options, transport damage or an existing order, our customer service team will be happy to assist you.

FARMOX Sp. z o.o.
Email: office@farmox.pl
Phone: +48 530 941 111